Privacy Policy
This privacy policy (“Privacy Policy”) is published pursuant to, and in accordance with the provisions of the Information Technology Act, 2000, and the rules framed thereunder and as amended from time to time, including, but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Privacy Rules”).
Dhan Sethu DigiFin Private Limited (hereinafter referred to as any of the following: “we”, “us”, “our”, or “Company”) is registered under the Companies Act, 2013, having its registered office at 720A, Southern Side of Nirmithi Kendra, Ayyanthole, Thrissur, Kerala 680003. We are the publisher and the owner of the internet resource – www.svadhan.com, and all its sub-domains, on the world wide web (“Website”) as well as our mobile application having Android package name com.svadhan and com.finpower (“Mobile App”) (together “Online Resources”), used by us, or which aide us, in any form, and/or manner for the lawful operation of our business [under our brand name ‘Svadhan’].
This Privacy Policy describes the type of information, and/or data, whether personal information or otherwise (as defined below, and under the applicable law) (“Sensitive Personal Data or Information”), we collect when our customers and/or unregistered users (hereinafter referred to as any of the following: “you”, “your”, “user”, or “users”, and includes any relative, guardian, caretaker, or authorised representatives acting on behalf of you, or representing you) visit, access, or use our Online Resources [under our brand name ‘Svadhan’], for availing any or all of our services (whether present services or services to be rendered by us in the future) (collectively referred to as “Services”), how we collect and, use such collected Sensitive Personal Data or Information, how we process and protect the Sensitive Personal Data or Information collected from you, the duration for which we retain your Sensitive Personal Data or Information, to whom we transfer, or share such Sensitive Personal Data or Information with, and the details of our Grievance Officer.
This Privacy Policy shall, at all times, be read along with the provisions of our Terms of Services, available at the link https://svadhan.com/terms-of-services-agreement/ (as amended from time to time).
- Consent Disclaimer
Express Consent: The Privacy Policy applies to all users of our Services. By using our Services or by otherwise giving us your Sensitive Personal Data or Information, and unless you opt out in accordance with the terms of this Privacy Policy, you hereby agree to the terms of our Privacy Policy and agree to provide your Sensitive Personal Date or Information on a voluntary basis, and you hereby, give your express consent to our collection of, use and sharing, or transferring with third parties, our affiliates, our employees/advisors etc., your Sensitive Personal Data or Information as outlined and described in our Privacy Policy. Further, if you are using our Services on behalf of someone else, or an entity, you shall at all times represent, that you are duly authorised by such person, or entity to enter into and accept and be bound by the terms of this Privacy Policy.
If you do not agree with this Privacy Policy, please do not download or install our Mobile App, or access our Website or proceed beyond the Privacy Policy screen after launching the Mobile App or Website on your device for the first time. If you continue to use the Mobile App or Website, we understand that you are aware of this Privacy Policy and its contents, and have provided your “opt-in” consent on such basis.
Opt-out: You hereby acknowledge that we collect Sensitive Personal Data or Information for a lawful purpose connected with our Services, and collection of such Sensitive Personal Data or Information is essential for the purpose of serving you. In case you do not wish to provide your Sensitive Personal Data or Information or be bound by the terms of this Privacy Policy, in any manner whatsoever, you may opt-out by sending a withdrawal/deletion request in writing to our Grievance Officer. If you wish to have your Sensitive Personal Data or Information with us deleted, removed or forgotten from our database, you can contact us for the same at info@dhansethu.com.
Our Services may not be available to you in the event you do not agree to give us your express consent to use your Sensitive Personal Data or Information or withdraw your express consent at any time in the future.
Accuracy of Information: You shall, at all times while using our Services, be responsible for maintaining the accuracy of the Sensitive Personal Data or Information, you provide us. If there is any change in the details of the Sensitive Personal Data or Information shared/submitted by you, you will promptly notify us in writing by contacting our Grievance Officer.
- Kind of information we collect
In order for us to ensure that you get the best and uninterrupted Services, we may, or our business partners on our behalf, may collect any or all of your Sensitive Personal Data or Information, including but not limited to, your contact details (name, gender, occupation, address, place of work, phone, email, and other identity related details), financial information (bank account details, permanent account number, credit or debit card related details, or any other such information as may be necessary for us to provide you our Services), the KYC details you submit to us etc. Provided that, any detail which is freely available or accessible in public domain shall not be regarded as Sensitive Personal Data or Information.
In order for us to personalise and improve your experience when you are using/browsing/accessing our Online Resources, we may also collect your details using cookies, which are alphanumeric identifiers with small amount of data that is stored on your device’s hard drive containing details about you and is commonly used as an anonymous unique identifier. We may also collect your log data, which may include information such as your device’s internet protocol address, device name, operating system version, the configuration of any or all of the Online Resources when utilizing our Services, the time and date of your use of the Services, and other statistics.
We also collect information about your device to undertake fraud detection, provide automatic updates and additional security so that your account is not used in other people’s devices. In addition, the information provides us valuable feedback on your identity as a device holder as well as your device behaviour, thereby allowing us to improve our services and provide an enhanced customized user experience to you. You can change the device access you provide to us in Your device settings. The information we collect from your device includes, but not limited to, the device ID, IMEI number, information on operating system, SDK version and mobile network information including carrier name, SIM Serial and SIM Slot, Your profile information, list of installed apps, Wi-Fi information, location information, storage.
- Use, Disclosure & Retention of Personal Sensitive Date or Information Collected
All Information collected shall be used for the relevant lawful purposes:
- Connected with various functions or activities of the Company related to services in which the Customer is interested, and/or,
- To help determine the eligibility of the Customers for the product/services requested/ applied/ shown interest in, and/or,
- To enable Company for verification and/or process applications, requests, transactions and/or maintain records as per internal/legal/regulatory requirements with regard to the Customers, and/or
- To provide the Customers with the best possible services/products as also to protect interests of the Company; and/or
- To fulfil any other purpose for which you provide or authorise us to use your Sensitive Personal Data or Information.
We may share/transfer your Sensitive Personal Data or Information with the following persons, whether located in India or any other countries: (i) our affiliates, subsidiaries, business partners, consultants, employees, or any other third party engaged by us, or a third party engaging us in relation to our Services, including but not limited to banks, financial institutions, credit bureaus, agencies, etc., (ii) government institutions to the extent required under the laws, including in response to enquiries by government agencies for the purpose of verification of identity, for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences, to protect and defend our rights or property, or for credit reporting, statistical analysis, credit scoring, verification of risk management, etc., (iii) buyer/acquirer or other successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution or other sale or transfer of same or all our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceedings, in which Sensitive Personal Data or Information maintained by us is among the assets transferred, or (iv) any other third party, whether acting on our behalf or otherwise, if we feel that such sharing/transfer would be beneficial to you in relation to our Services or would be necessary for us to provide you, our Services.
All disclosures with respect to your Sensitive Personal Data or Information shall be made on a need-to-know basis, and only when such disclosure is necessary. Party(ies) with whom we may share or transfer your Sensitive Personal Data or Information, shall be obliged to respect its confidentiality, and shall further not disclose such Sensitive Personal Data or Information.
Sensitive Personal Data or Information will be held by us (for later of), for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable laws.
- Reasonable Security Practices and Procedures Adopted By Us And Details Of Our Grievance Officer
We use appropriate technical and organisational security measures, when the Sensitive Personal Data or Information is collected through, and/or on our Online Resources, to ensure a level of protection to your Sensitive Personal Data or Information which is commensurate to the risk, taking into account the implementation costs and the nature, scope, context, and purposes of processing, or storing your Sensitive Personal Data or Information.
We undertake reasonable security practices and procedures, that are designed to protect such Sensitive Personal Data or Information from unauthorised access, damage, use, modification, disclosure, or impairment.
If you have any queries about the security practices and procedures adopted by us, or if you wish to review the Sensitive Personal Data or Information shared with us, you may contact us at info@dhansethu.com.
If you have any grievances with respect to processing of Sensitive Personal Data or Information, you may communicate such grievance to:
The Grievance Officer,
Krishna Chandran V,
8th Floor, Infra Futura, Opp. Bharat Matha College, Thrikkakara, Ernakulam- 682021
Email: krishnachandranv@dhansethu.com,
Ph: 9526163666
We are committed to addressing, any or all discrepancies, or your grievances with respect to the Privacy Policy, as expeditiously as possible, and all such discrepancies or grievances shall be redressed within a maximum period of 1 (One) month from the date of receipt of your grievance with our Grievance Officer.
Last Updated On: 9th August, 2023
